Frequently Asked Questions
Here, you’ll find answers to the most common questions about our products, orders, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out—we’re happy to help!
Highlighted questions
- What payment methods do you accept?
- What are the shipping options and costs?
- What is your return policy?
- How can I track my order?
All frequently asked questions
- How do I choose the right size?
- How should I clean my shoes?
- How can I contact you?
- What is the Pas Courant Avantage program?
- Can I modify or cancel my order after placing it?
- How long does delivery take?
- How do I request a return or exchange?
- Are your shoes sustainable and eco-friendly?
- What products do you recommend for shoe care?
- What are your customer service hours?
- How do I join the loyalty program?
- How can I use a discount code?
- Do you ship internationally?
- How long does it take to process a refund?
- How do I break in new shoes comfortably?
- How can I make my shoes last longer?
- Do you offer gift cards?
- How do I earn points?
- Is my payment secure?
- Can I return shoes that have been worn?
- Where can I find a repair service for my shoes?
- How can I redeem my discount?
- I have a problem with my order